Tutoring Operations Intern

Cairo, Al Qāhirah, Egypt

Internship

Entry Level

Summary
We are looking to hire a Tutoring Operations Intern to join us in our mission to educate the world. The successful candidate shall be responsible for monitoring tutors, ensuring that their performance and the sessions they give meet the required standards, and facilitating communication between the tutors and cross-functional teams.

Responsibilities

Assess the tutors' performance to ensure that it meets the required standards, using the proper systems, tools, and methodologies
Manage the feedback process between the tutors and the Content Unit to ensure the delivery of high-quality content on time
Ensure that all tutors are informed of our policies and procedures or any changes that might take place
Communicate marketplace updates, that is, either new curriculums or new teaching methodologies applied by the Ministry of Education or teaching centers
Plan the schedules of all the subjects according to the tutors' availability and manage tutors' requests like schedule changes
Reviewing daily/regular performance and advise on changes that will improve efficiencies/quality of the service provided.
Developing tutors' performance systems, tools, and techniques.
Managing the payroll process for tutors.

Qualifications & Work Experience

Excellent organizational and interpersonal skills
The ability to handle multiple tasks and priorities and a strong sense of responsibility
Knowledge of tutoring’s best practices and effective communication

Behavioural Competencies

Communication skills
Problem-solving skills
Analytical skills
Attention to detail
Continuous learning
Communication skills
Time management skills

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This internship is scheduled for a duration of 3 months. Are you available and willing to commit to this timeframe?*

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Tutoring Operations Intern

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