Languages Academic Coordinator

Cairo, Al Qāhirah, Egypt

Full Time

Mid Level

Summary
We are looking to hire a Languages Academic Coordinator to join us in our mission to educate the world. The successful candidate shall be responsible for monitoring tutors, ensuring that their performance and the sessions they give meet the required standards, and facilitating communication between the tutors and cross-functional teams.

Responsibilities

Collaborate with the Discipline Supervisor in assessing and shortlisting potential tutors to take final selection decisions
Facilitate a seamless onboarding process for newly hired freelance tutors to familiarize them with Nagwa’s apps and the work process

Manage the online schedule for each tutor to avoid any scheduling conflicts when tutors are assigned multiple classes
Deliver the materials to tutors in a timely manner, enabling them to adequately prepare for sessions and deliver exceptional classes
Assist the Discipline Supervisor in handling tutors' requests, scheduling changes, and technical issues to enhance the overall student experience
Evaluate tutors' performance using appropriate systems, tools, and techniques to ensure compliance with the required standards
Communicate with tutors regarding the timely arrival of their monthly compensation
Collaborate with the Discipline Supervisor to review tutors' feedback on session materials and effectively communicate it to our Content Team, facilitating continuous improvement in the content delivered to students
Support the Discipline Supervisor in keeping all tutors informed of any changes in policies and procedures, ensuring alignment across the tutor teams

Qualifications and Work Experience

Bachelor’s degree in a relevant field (English background is a must)
1+ years of experience in the education field (English National Curriculum is a must)
Excellent command of both written and spoken English
Excellent organizational and interpersonal skills
The ability to handle multiple tasks and priorities
A strong sense of responsibility

Behavioral Competencies

Communication skills
Problem-solving skills
Time management skills
Analytical skills
Attention to detail

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Languages Academic Coordinator

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